Terms of Service & Privacy Policy
Terms of Service
Effective Date: 1/1/2026
Welcome to Rainmaker Systems. By accessing our website, booking a demo, or using any of our systems, software, or services, you agree to the following Terms of Service. If you don’t agree, please don’t use our website or systems.
We’ll keep this as straightforward as possible.
1. What We Provide
Rainmaker Systems installs and provides access to a business growth system designed for service-based businesses. This system may include, but is not limited to:
Website hosting and functionality
Lead capture and follow-up automation
Review request and management tools
Messaging, email, and SMS automation
Scheduling and customer communication tools
Reporting and dashboard access
We provide systems, not guaranteed outcomes. Results depend on your business, your follow-up, your pricing, your service quality, and market conditions.
2. No Guarantees or Promises
We do not guarantee:
A specific number of leads
Increased revenue
Search engine rankings
Review volume or star ratings
Conversion rates
Our system is built to improve efficiency and opportunity. What you do with it is up to you.
3. User Responsibilities
By using our system, you agree that:
All information you provide is accurate and up to date
You are legally allowed to contact your customers and leads
You will follow all applicable laws related to marketing, SMS, email, and data privacy
You are responsible for how you communicate with your customers
You are also responsible for reviewing messages, campaigns, and automations set up on your behalf.
4. Messaging, SMS, and Email Compliance
If you use SMS, email, or automated messaging through our system:
You confirm you have permission to contact your customers
You agree to comply with TCPA, CAN-SPAM, and any local or federal messaging laws
You understand that message delivery is not guaranteed
Rainmaker Systems is not responsible for fines, penalties, or legal issues resulting from improper use of messaging tools.
5. Payments, Billing & Subscriptions
All fees are billed as agreed at signup
Subscriptions are billed monthly unless otherwise stated
Payments are non-refundable unless explicitly stated in writing
Failure to pay may result in suspension or termination of system access
You may cancel your subscription at any time according to your plan terms. Once canceled, access to the system will be removed at the end of the billing period.
6. Website & System Changes
We reserve the right to:
Update, improve, or modify system features
Change layouts, integrations, or workflows
Replace or remove features when required by vendors or technology partners
We will not intentionally remove core functionality without reasonable notice.
7. Third-Party Services
Our system may integrate with third-party services such as email providers, SMS carriers, payment processors, or hosting platforms.
We are not responsible for outages, delays, or issues caused by third-party providers.
8. Intellectual Property
All system components, workflows, templates, automations, designs, and materials provided by Rainmaker Systems remain our intellectual property unless otherwise stated.
You may not copy, resell, reverse-engineer, or distribute any part of our system without written permission.
9. Account Suspension or Termination
We reserve the right to suspend or terminate access if:
You violate these Terms
You use the system for illegal or unethical purposes
You abuse messaging systems or spam recipients
Your account poses legal or operational risk
No refunds will be issued for suspended or terminated accounts.
10. Limitation of Liability
Rainmaker Systems shall not be liable for:
Lost revenue or profits
Missed leads or messages
Downtime or system interruptions
Data loss beyond reasonable control
Our total liability, if any, will not exceed the amount paid by you in the previous 30 days.
11. Privacy
Your use of our system is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
12. Changes to These Terms
We may update these Terms at any time. Continued use of our website or system means you accept the updated terms.
13. Governing Law
These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.
14. Contact Information
If you have questions about these Terms, contact us at:
Privacy Policy
Effective Date: 1/1/2026
Rainmaker Systems (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or use our systems.
No fluff. Just the facts.
1. Information We Collect
We may collect the following types of information:
Information You Provide
Name
Business name
Email address
Phone number
Billing information
Any information you submit through forms, demos, or onboarding
Customer & Lead Data (On Your Behalf)
If you use our system to manage your customers or leads, we may process:
Names
Phone numbers
Email addresses
Message history
Appointment and interaction data
This data belongs to you, not us.
Automatically Collected Information
IP address
Browser type
Device information
Pages visited
Cookies and similar tracking technologies
This helps us understand how our site and system are used so we can improve them.
2. How We Use Information
We use collected information to:
Provide and operate our systems
Build, manage, and support your account
Communicate with you about your account or services
Process payments
Improve our website and systems
Comply with legal obligations
We do not sell your personal information.
3. How We Use Customer & Lead Data
If you use our system to communicate with your customers:
You control the data
You decide who gets contacted and how
You are responsible for obtaining proper consent
We simply provide the tools that send messages based on your instructions.
4. SMS, Email & Communication Compliance
If you use SMS, email, or automated messaging through our system:
You confirm you have permission to contact recipients
You agree to comply with TCPA, CAN-SPAM, and applicable laws
You understand delivery is not guaranteed
We are not responsible for misuse of communication tools or violations caused by improper use.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve site performance
Understand user behavior
Track conversions and traffic
You can disable cookies in your browser settings, though some site features may not work properly.
6. Sharing of Information
We may share information with trusted third-party providers who help us operate our systems, such as:
Hosting providers
Payment processors
Email and SMS delivery services
Analytics platforms
These providers only access information necessary to perform their services and are required to protect it.
We do not sell or rent your personal data.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information.
That said, no system is 100% secure. You use our website and systems at your own risk.
8. Data Retention
We retain information only as long as necessary to:
Provide services
Meet legal and accounting requirements
Resolve disputes
When your account is closed, data may be deleted or anonymized unless retention is required by law.
9. Your Rights & Choices
Depending on your location, you may have the right to:
Request access to your personal data
Request correction or deletion
Opt out of marketing communications
To make a request, contact us using the information below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Use them at your own discretion.
11. Children’s Privacy
Our website and systems are not intended for individuals under 18. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website or systems means you accept the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Innovation
Fresh Creative Solutions
Integrity
Honesty & Transparency
Excellence
Top-Notch Services
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